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DVD neXt COPY F.A.Q.'s

We have compiled these answers from the most common issues. If you can not find the answers to your problems here, please submit a ticket to our support department.

Submit a Support Ticket

I don't know my serial number or I lost it. How can I get it back?

Please try to locate your serial from the following links:

If you purchased through Plimus then you can locate your serial number here

If you purchased from eSellerate then you can locate your serial number here here

If none of the above works for you then please contact our support department by submitting a support ticket.

I can not copy a DVD, I get a copy error!

If you are having problems copying a DVD please click here.

How do I update to the latest version?

You can download the latest version of DVD neXt COPY on our website.

DVDneXtCOPY Main Client has encountered a problem and needs to close.

You need to completely remove all versions from your computer. If you need help to do so, click here.

I am getting a Cyclic Redundacy Errors

This is usually caused by a damaged or a dirty DVD. However it could also be caused by a flawed DVD or a (Bad Press) from the manufacture. Please make sure to clean your DVD very thoroughly and try it again. You can also try to copy using MOVIE ONLY. That sometimes helps with a Cyclic redundancy check error with certain DVD movies.

I lost my download. Where can I download the latest version of DVD neXt COPY?

You can download the latest version of DVD neXt COPY on our website.

DVD Playback Issues
- The copy plays on my computer but not in my DVD player.
- My copy skips and is pixilated.
- It freezes in my DVD player.
- Cannot scan or fast forward

If you are able to make copies that play on your computer but they will not play back on your DVD player, or the burn process will not even start, we recommend you go here to check the compatibility of your DVD burner, DVD player and DVD media. There are so many different combinations it is important to know if you need to change the DVD media that you are copying to. It could be as simple as just changing the brand of blank disks you are using to be compatible with your other hardware.

This site has a lot of good info about burner, player and media type compatibility. You can enter all your specifications in the pull down menus and it will recommend the best combinations.

Go here to check the compatibility of your DVD burner: videohelp : DVD Writers

Go here to check the compatibility of your DVD player: videohelp : DVD Players

Go here to check the compatibility of your DVD media: videohelp : DVD Media


You may also want slow down the speed of your burner in the settings to ensure the best quality.

How do I change my regions settings?

Region settings are automatically incorporated into DVD neXt COPY and a window will pop up if they need to be changed.