Support Center

All major credit cards and forms of payment are accepted. You may even order over the telephone.

As per the DVD neXt COPY Inc. End Users License Agreement (EULA) With 1 purchase you get 1 serial/license. This 1 serial/license can be used on 2 of your personal computers. The software can be reinstalled on those 2 computers as many times as you need. You can also deactivate on a computer and transfer your serial/license to another computer if needed. If you want to install on more than the 2 computers than the DVD neXt COPY (EULA) allows, please contact our sales department and you will be given a special discount coupon to purchase an additional license that will allow for use on an additional 2 computers.

If your coupon is not working when trying to uprade please send an email to sales@dvdnextcopy.com

If you lost your serial number or license. please use this links to recover the number.
http://www.plimus.com/jsp/find_shopper_order.jsp

If you have tried the above and still can not locate your serial or license code then please send in a support ticket and an agent will assist you with this problem. To get priority help with lost serial or license codes insert this number into the “Customer Support Number” field. 57775
Submit a ticket

If you lost your order or reference numbers, please use these links to recover the number.
http://www.plimus.com/jsp/find_shopper_order.jsp

You can always download the latest version of your product on our website anytime you need. Please make sure to choose the download for the product that you purchased
Visit the download center

You can always download the latest version of your product on our website anytime you need.
Visit the download center

You can use our products to make a backup copy of personally authored DVDs or non protected movies. Many commercial movies are protected. Not all movies are protected. If you wish to copy a movie which is encrypted, you will have to install a third party decrypter like ‘machinist2.dll’, ‘DVD43′ or ‘AnyDVD’ to unlock the DVD. “machinist2.dll” and “DVD43″ are free programs that operate in the background to decrypt the DVD while you copy it. Third party plugins can be located by using a search engine like Google.com or Yahoo.com and searching for the term “platinumripper.com” with no spaces in the word. You will see the site you need to go to under “Third Party PLUG-INS, Machinist2” at the top of the results page.

If you are having problems activating your software. Please send in a support ticket and an agent will assist you with this problem. To get priority help with activation issues insert this number into the
“Customer Support Number” field. 48884 Submit a ticket